1.  How do I request computer maintenance workorder?

Submit an email to your principal with details of the technology problem/request. The principal will access the request, determine if it should be forwarded to the helpdesk. Workorders are prioritize by the date received. Emergencies, (servers, loss of connectivity, are handled as priorities).

2.  Workstation shuts down due to a thermal event error.

You should send a email to your principal, to include your serial number or service tag number of your workstation. This error message is due to a fan not working properly and will need to be replaced. Continuing to use the workstation could cause damage to the motherboard.

3.  How do I check my school e-mail account?

Open your Internet Explorer browser. Go to http://inet.clayk12.org. Your user name is your last name, first initial with the ending of @clayk12.org. If you have forgotten your password, you must contact the system administrator at the Central Office to set a new password.

4.  Can I access my school e-mail from home?

Yes- go to http://inet.clayk12.org. Use your username and password given to you at school.

5.  I can't access INOW.

1. Check to make sure you are logged onto the network. When you first started your workstation you should have entered a user name and password to access the network. If you are logged on, see how to map a drive. If you have forgotten your username and/or password, please contact your principal to reset.

6.  Step to follow if my workstation cannot logon to the Internet, but others can within my building.

1. Check the back of the computer, where the patch cable is connected to make sure there is a green light. If there is no green light, the problem is with the network connection (possible network card or cable), complete a technology maintenance request form. If the light is green the problem is with the setup of the computer, check to make sure your drive is mapped correctly to the STI data path

7.  How do I check for an IP address?

Win XP Machines - 1. Go to start, Programs, Accessories, Command Prompt. 2. When the command prompt opens type "ipconfig /all" (without the quotation marks" 3. Your Ip address should be 10. ______ number.

8.  How to map a drive

Windows XP Machines - 1. Right click on My Network Places 2. Choose Map Network Drive 3. There are now two line that have to be filled out: Drive and Path. See the STI contact person at your school for your drive and path info. 4. Make sure the box that says "reconnect at login" is checked. 5. Click OK.

9.  Printer will not print

1. Check that printer is connected to the computer and electrical outlet. 2. Go to start, setting, printers and faxes, is the printer selected as

10.  Standard Procedure with lockups for workstations

Reboot your computer if it keeps locking or freezing up. If this continues, complete a workorder request.

11.  My monitor doesn't work, it is a black screen.

Try anotjher working monitor. If it works, then you know the monitor is bad. If this does not work, then your video card is bad. Complete a work order request along with your computer serial # or serial express tag code. Along with details of what you tried.

12.  My floppy disk drive light does not come on when I am trying to open the drive. What is the problem?

If you have a floppy disk in your A drive and attend to open the drive, the green light should come on and you will hear the sound of the disk drive. If the light does not come on and/or there is no sound in trying to read the disk drive, then your A: drive is not functioning properly. Complete a work order request form complete with a description.

13.  My computer is running like a TURTLE! HELP!

You may have TOO many programs running at the same time. YOu can CTRL+ALT+DEL and close some of the programs you are not using to solve this problem. Make sure you do not close SYSTRAY and EXPLORER.